The Official Guy Harvey Clothing Manufacturer

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Customer Care

**Orders placed 11/23 - 11/27 will ship on 11/28.**

As a family owned and operated business we have given all of our employees November 24 & November 25 off to spend Thanksgiving with their families and loved ones. Orders placed from 11/23 - 11/27 will be processed on 11/28.

For any questions or concerns please send an email to customercaregh@aftco.com

As is the case with our Guy Harvey retail store customers, our customer service goal with you the consumer is to make your experience with us as enjoyable and easy as possible. Our policies here are designed to accomplish that goal. If you would like help finding a product, placing an order, with a return or with some other issue, please feel free to contact one of our customer care representatives by phone, online, or by mail.

By Phone toll free:
1-877-Guy Harvey (1-877-489-4278)
Monday to Friday 6:00 a.m.- 5:00 p.m. PT

Online:
Click the chat window during regular business hours.

By Email:
customercaregh@aftco.com

By Mail:
AFTCO
Guy Harvey Customer Care
2400 S Garnsey St.
Santa Ana, CA 92707

Ordering Information
When you have completed your order, you will receive an order acknowledgement from us, and upon shipment you will receive information that your order has shipped and how you can track it if you desire to do so.

We accept payment by Visa, MasterCard, Discover and American Express.

Shipping and Delivery
We ship by UPS. We charge $7 Flat-Rate shipping for all ground shipments anywhere within the continental US.

Your order will typically take one to two business days to leave our warehouse and depending on where you are located will take an additional 1-5 days for ground orders

Receive your order in 2-business days. To expedite your order the charge for shipping anywhere in the continental US by Guaranteed Two-Day shipping is $15 for 1-5 units and $30 for more than 5 units. For One-Day shipping by 3:00 PM (weekdays only) the charge is $30 for 1-5 units and $50 for more than 5 units.

For Hawaii and Alaska standard UPS rates for the specific weight of the shipment will apply. At this time we do not accept orders for shipments outside of the US. For a list of online stores that ship internationally click here.

Checking the Status of Your Order
To check the status of your order click here.

Canceling or Changing Orders
To cancel or change your order, please contact our Customer Care Department immediately. Since some orders will be shipped shortly after placement, it may not always be possible to change orders.

Price Adjustment Policy
We offer a one-time price adjustment if an item is marked down within 14 days of your order date. To get a price adjustment, please contact us within 14 days of your order, do one of the following: Call (877) 489-4278 Monday to Friday 6:00 a.m.-5:00 p.m. PT or email customercaregh@aftco.com.

Have your order number ready if you call (it's on your order confirmation) or name used on your billing address so that we can reference your original order. Please include this information if you send us an email message.

If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment, such as the credit card you used.

Back Orders
Over 95% of the time we will have the item you order in stock. In the rare case that we do not, the item will be canceled and not put on back order.

Returns
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund, and we will pay for the UPS ground shipping cost to return your items. Items must not have been worn, be in the condition you received them, and be returned with our Return Merchandise Authorization number (RMA) and UPS shipping return label. To receive your RMA and UPS return label, contact customercaregh@aftco.com. You can return any item for up to 120 days from the purchase date.

Gift Card Policy
When you make a purchase with your gift card code, the value of your purchase plus any shipping fees and sales tax, if applicable, will be automatically deducted from your “open to buy”. You may check any remaining balance by using the Gift Card Balance Inquiry.

Gift cards may not be redeemed for cash.

Returns -We will apply back to the card, the amount of the merchandise refund (excludes shipping and tax).

If your gift card # is lost we can help you relocate your gift card # if you are able to supply a valid proof of purchase. We will not replace gift cards that are stolen or used without your permission.